Enterprise HRMS
Employee records, attendance, leave, WPS payroll, gratuity, documents, assets and self-service in one UAE-compliant system.
- 12 connected HR modules
- WPS payroll and gratuity
- Employee mobile self-service
Business Software for UAE Operations
Six systems, built and supported by the team that runs them daily.
ACOUP writes the software its own outsourcing, payroll and support teams use, then licenses it to clients. That means UAE rules — WPS files, gratuity calculations, VAT treatment — are built in rather than configured around, and the people who implement it also operate it.
Our software
Every ACOUP solution
Licence one system, or run several together — HRMS and ATS share candidate and employee data, and the helpdesk and call centre share the same ticket history.
ATS & Recruitment
Applicant tracking from job post to offer, with CV parsing, a branded careers page and multi-channel job posting.
- Pipeline and interview tracking
- Branded careers page
- 2,500+ posting channels
Call Center Management
Cloud telephony for inbound and outbound teams: IVR, queues, recording, live monitoring and agent reporting.
- IVR and smart routing
- Call recording and monitoring
- Live agent dashboards
ERP – All-in-One Business Software
Finance and accounting first: general ledger, receivables, payables, VAT, then inventory, sales, assets, HR and payroll.
- VAT-ready finance core
- Inventory, sales and purchasing
- HR and payroll posting
Helpdesk & Ticket Management
Customer and internal requests in one queue, with email, SMS and web intake, SLA timers, escalation and feedback.
- Multi-channel ticket intake
- SLA timers and escalation
- Customer feedback capture
Enterprise Mail & Messaging
Business email, shared calendars, contacts, team chat and video on one server that still works with Outlook.
- Exchange-style email
- Chat, calls and meetings
- Anti-spam and admin controls
At a glance
What each system does, and what it costs
| Solution | What it runs | Indicative price |
|---|---|---|
| Enterprise HRMS | Employee records, attendance, leave, WPS payroll, gratuity, documents, assets and self-service in one UAE-compliant system | From AED 4 per employee / month |
| ATS & Recruitment | Applicant tracking from job post to offer, with CV parsing, a branded careers page and multi-channel job posting | From $349 per month |
| Call Center Management | Cloud telephony for inbound and outbound teams | Priced on team size |
| ERP – All-in-One Business Software | Finance and accounting first | From AED 9,300 one-time |
| Helpdesk & Ticket Management | Customer and internal requests in one queue, with email, SMS and web intake, SLA timers, escalation and feedback | Priced on agents |
| Enterprise Mail & Messaging | Business email, shared calendars, contacts, team chat and video on one server that still works with Outlook | Priced per mailbox |
Prices shown are the published entry points on each product page; implementation, training and data migration are quoted separately after a scoping call.
FAQs
Questions about ACOUP software
Is the software cloud-based or installed on our servers?
The HR, recruitment, call centre and helpdesk systems run in the cloud and are reached through a browser. Enterprise Mail & Messaging is a mail and collaboration server, which is why it can replace an Exchange deployment.
Can we use the software without buying a managed service?
Yes. Software and services are sold separately. Clients who take both usually do so because the same ACOUP team then operates the system for them — but licensing alone is a normal arrangement.
Do you handle implementation, data migration and training?
Yes, by our own implementation engineers rather than a reseller. Employee, candidate or ledger data is migrated, the system is configured with your team, and training happens before go-live.
Is the payroll functionality UAE-specific?
Yes. WPS SIF file generation, gratuity and end-of-service calculations and UAE leave rules are built into Enterprise HRMS and the HR module of ACOUP ERP, and are maintained as the rules change.
Can the systems connect to what we already use?
Common integrations are biometric attendance devices, accounting systems, email and telephony. What is possible depends on the system — it is worth raising in the demo rather than assuming either way.
See the software before you commit
Book a walkthrough of any ACOUP system with the team that implements it. No scripted sales demo — your data, your questions.