Voice
Call Center Support
Inbound and outbound voice teams that represent your brand on every call.
- Inbound & outbound calls
- Multilingual agents
- CRM integration
- Performance reports
Business Process Outsourcing (BPO) services
Streamline operations. Scale with confidence. Save costs.
We deliver scalable, fully managed BPO and call center outsourcing solutions tailored to your needs, from customer service to helpdesk operations, all backed by trained professionals and industry-compliant systems.
ACOUP BPO at a glance
4Managed service lines
24/7Operational coverage
SLABased delivery, transparent pricing
25+ yrsOperating in the UAE
BPO services
Customer and back-office operations, fully managed
Engage one service line or combine them into a single operation run by one accountable team.
Omnichannel
Customer Service
Consistent, on-brand support across the channels your customers already use.
- Email, phone & chat support
- Ticket SLAs & escalation
- Branded communication
Service desk
Helpdesk Management
Structured ticket handling with full visibility for your team and ours.
- Ticketing & routing
- Real-time updates
- Client & agent dashboards
Revenue
Sales Support
Pipeline-focused teams that turn leads and existing customers into revenue.
- Lead generation & follow-up
- CRM pipeline management
- Upselling & cross-selling
Why ACOUP
The people, systems and compliance are already in place
Hand over your customer and back-office operations to a team that recruits, trains, equips and manages every agent for you, under UAE labour law.
Reduce operational costs
Scalable workforce on demand
Fully compliant with UAE labour law
No recruitment or training headaches
Transparent pricing & SLA-based delivery
Data security & business continuity
Business impact
How ACOUP BPO will transform your business
- Modernise operations with automation-driven processes
- Accelerate time-to-market for new campaigns and services
- Access expert teams without in-house recruitment overhead
- Achieve agility in workforce scaling and task execution
- Focus on strategic growth while we manage backend functions
- Eliminate compliance risks with local labour law experts
- Leverage data-driven performance metrics for efficiency
- Optimise cost structure with fixed-fee or usage-based pricing
- Boost customer experience through responsive support
- Drive digital transformation across service areas
Our approach
From transition to steady-state, one managed journey
Every engagement follows the same six stages, supported by safeguards that protect your service and your customers.
- 01
Process understanding & transition
Seamless transfer of your processes through documentation, SOPs and knowledge sharing.
- 02
Skilled workforce deployment
Vetted, trained professionals assigned to your process and ready from day one.
- 03
Infrastructure & IT support
Enterprise-grade tools, systems and workstations set up and maintained by our team.
- 04
Training & quality management
Ongoing training, audits and quality scoring against the standards you set.
- 05
Service delivery & execution
Day-to-day operations delivered against measurable SLAs.
- 06
Client coordination & reporting
Regular performance reports and a dedicated point of contact for your team.
Built-in safeguards
Legal compliance & risk control
Staffing and operations aligned with UAE labour law.
Scalable operations
Add or reduce capacity as your volumes change.
Cost optimisation
Fixed-fee or usage-based pricing with no hidden overheads.
End-to-end support services
One partner from set-up through to steady-state operations.
24/7 operational coverage
Round-the-clock teams for customers in every time zone.
Business continuity planning
Data security and continuity plans keep your service running.
More services
View all services
Other ACOUP services
Accounting, Tax & AuditVAT, corporate tax and audit
Permanent Staffing, Outsourcing & EORRecruit, outsource or employ without an entity
Payroll ServicesWPS, gratuity and EOSB
End-to-End HR ManagementHire-to-retire HR for employers
Employer of Record (EOR)Hire in the UAE without your own entity
Company Setup & PROMainland, free zone and offshore
FAQs
Business process outsourcing questions
What is business process outsourcing?
Business process outsourcing (BPO) means handing a complete business function — such as customer support, back-office processing or finance administration — to an external provider who supplies the people, the systems and the day-to-day management, and reports against agreed service levels.
Which processes can I outsource to ACOUP?
Inbound and outbound calls, email and chat support, helpdesk operations, data and document processing, finance and accounting administration, and recruitment process work. Finance-heavy work can also run through our accounting team.
Who employs the BPO team?
ACOUP does. Agents are recruited, employed on our licence, sponsored on our visas and paid through WPS by us, which is the same structure as employee outsourcing. You direct the work; we carry the employer obligations.
Do you provide the systems as well as the people?
Yes. Teams run on ACOUP software where you need it, including Call Center Management for telephony and Helpdesk & Ticket Management for tickets, so you are not buying licences separately.
How is a BPO team set up?
In stages: we scope the process and volumes, agree service levels and reporting, recruit and train the team, run a supervised pilot, then move to steady-state operation with quality monitoring and regular reviews.
How is performance measured?
Against the service levels agreed at the start — typically response and resolution times, quality scores from call and ticket monitoring, and volume or backlog reporting — shared with you on an agreed reporting cycle.
How much does BPO cost in the UAE?
Pricing is built from the team size, the hours covered, the complexity of the process and whether ACOUP software is included, then quoted as a monthly fee before anything starts. Outsourcing usually competes on total cost rather than headline salary, because recruitment, visas, systems and supervision are inside the same fee.
Ready to transform your business?
Let us manage your back office while you focus on growth. Talk to our BPO experts today.