BPO & Call Center
A managed customer-service or back-office team, recruited, employed and supervised by ACOUP and reporting against agreed service levels.
- Inbound and outbound calls
- Email, chat and helpdesk support
- Data and document processing
Outsourcing & Corporate Services
Nine services, one accountable UAE partner.
ACOUP takes on the work that sits around your core business: the people, their visas and payroll, the books and tax filings, the customer support desk and the government paperwork. Every service is delivered by our own in-house teams in the UAE, not subcontracted out.
Our services
Every service ACOUP delivers
Take one service or combine several under a single contract and one point of contact.
Accounting, Tax & Audit
Bookkeeping, VAT and corporate tax compliance, management reporting and audit support at a fixed monthly fee.
- Bookkeeping and management accounts
- VAT and corporate tax filing
- Audit preparation and liaison
Payroll Services
Your monthly payroll cycle run end to end, including WPS salary transfers, gratuity and final settlements.
- WPS transfers and SIF files
- Gratuity and end-of-service
- Payslips and employee queries
End-to-End HR Management
A managed HR function covering the employee lifecycle from contract and onboarding to exit and final settlement.
- Contracts, policies and onboarding
- MOHRE compliance and relations
- HR helpdesk and self-service
Company Setup & PRO
Mainland, free zone or offshore company formation, then ongoing government liaison so your licence and visas stay current.
- Trade licence and structuring
- Employment visas and Emirates ID
- MOHRE and GDRFA transactions
Staffing, Outsourcing & EOR
The hub page comparing the three ways to build a UAE team, so you can pick the model before you pick a provider.
- Permanent recruitment
- Employee outsourcing
- Employer of Record
Permanent Recruitment
Sourcing, screening and shortlisting for roles you hire onto your own licence and payroll.
- Role briefing and market advice
- Screening and assessments
- Offer and onboarding support
Employee Outsourcing
Staff recruited and employed on ACOUP visas and payroll, working day to day under your direction.
- Recruitment and visa sponsorship
- WPS payroll and insurance
- Scale up or down as needed
Employer of Record (EOR)
ACOUP becomes the legal employer of people you have already chosen, so you can hire in the UAE without an entity.
- Compliant UAE contracts
- Work permits and residence visas
- Payroll and statutory benefits
Where to start
Which service do you actually need?
| If your situation is… | Start here |
|---|---|
| You need people, and you have a licence and visa quota | Permanent Recruitment |
| You need people, but not the visa quota or HR admin | Employee Outsourcing |
| You have chosen someone but have no UAE entity | Employer of Record |
| Your payroll is late, manual or failing WPS checks | Payroll Services |
| Your books, VAT or corporate tax filings are behind | Accounting, Tax & Audit |
| HR admin is eating your managers' time | End-to-End HR Management |
| Customer calls, tickets or back-office work are piling up | BPO & Call Center |
| You are setting up, restructuring or renewing a licence | Company Setup & PRO |
FAQs
Questions about ACOUP services
Can I combine several services under one contract?
Yes. Most clients start with one service and add others: outsourced staff plus payroll, or accounting plus PRO support. One contract, one account manager and one monthly invoice, whichever combination you choose.
Do you work with free zone companies as well as mainland?
Yes. Free zone, mainland and offshore structures are all supported, and Company Setup & PRO covers the differences if you are still choosing a structure. Visa quotas and labour rules differ by authority, which is part of the scoping conversation.
Is there a minimum size or contract length?
Scope is agreed case by case. Small engagements — a single outsourced employee, or monthly bookkeeping for a young company — are as workable as a full BPO team; the pricing model differs, not the service.
Who manages the work day to day?
Each engagement has a named ACOUP account manager. For outsourced teams there is also an on-the-ground supervisor, so escalation does not depend on one person being reachable.
How is pricing structured?
It depends on the service: per employee per month for outsourcing and payroll, a fixed monthly fee for accounting, per hire for recruitment, and per transaction or project for company setup and PRO work. All quoted in writing before anything starts.
Not sure which service fits?
Tell us what is slowing your business down and we will point you at the right service — or tell you that you do not need one.