Job Title: Senior Contracts Administrator
We are seeking a professional and experienced Senior Contracts Administrator to join an industry leader in domestic services in the UAE. The successful candidate will oversee high-volume contract administration, maintain effective communication with both management and clients, and drive continual improvement in operational efficiency and customer satisfaction.

Job Description: 

• Supervise and monitor daily operations within the contracts department.
• Effectively train, mentor and support contracts administrators & front of house staff in effective data entry and contracts management flow. 
• Ensure given KPIs are achieved and maintained.
• Prepare weekly, monthly, quarterly and annual reports for senior management on the status of current contracts & payment or as requested. 
• Provide service delivery assurance to ensure maximum service availability and performance. 
• Propose different solutions outside of set parameters to address more complicated, day-to-day problems with contracts, service lines, markets, sales processes, or customers. 
• Building the subject matter expertise within the function and provide resources into approved contracts whilst maintaining operational coverage and efficiency.

Required Education & Qualifications:

• Bachelor’s or master’s degree in human resources, Business Administration, or a related field.
• Strong understanding of UAE labour laws and immigration processes.
• at least 5+ years’ experience in UAE

Required Skills:

• Ability to handle confidential information with discretion and professionalism.
• Strong communication and interpersonal skills, with excellent conflict resolution abilities.
• Exceptional attention to detail and a sharp eye for identifying errors or inconsistencies.
• Experience working with CRM systems to streamline contracts and client interactions.
• Demonstrated ability to prioritize tasks, meet deadlines, and maintain accuracy under pressure.

Any additional Requirements:

• Proficiency in creating detailed reports and presentations using tools like MS Office and other reporting software.
• Strong analytical and problem-solving skills to address operational challenges effectively.
• Ability to work independently while collaborating effectively with cross-functional teams.
• A customer-focused mindset, with a passion for delivering exceptional service.